Privacy

 

RETURNS

In the case of purchase of a physical product from this website which satisfies one or more of the following cases we will gladly arrange a refund or exchange of the product:

  • The product proves faulty within 14 days of receiving the product and/or date of invoice

  • The product does not match its description as provided when sold

  • The product received is not the product ordered

  • The product has been damaged in transit

Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

 

PRIVACY

WHOLE+SOME is committed to ensuring that the personal information provided by all of our customers, including personal information attained through our website, is treated securely, with respect, kept confidential, and used solely for the purpose for which it was intended. By using this Website, you consent to the processing of information as described therein and warrant that all data provided by you is accurate.

We may collect the following information:

  • Name

  • Contact information

  • Demographic information such as postcode and preferences

We require this information to understand your needs and provide you with a better service for internal record keeping only. We may also use the provided information to periodically send promotional emails about new products, special offers or other information which we think you may find interesting.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by Contacting Us.
Email correspondence from the website will contain an easy means to opt out of further correspondence.

 

SECURITY


We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.
You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

 

LIMITATION OF LIABILITY


Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.